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Returns Policy

Returns happen! We want customer satisfaction! We have streamlined the return process to make it easy.
Follow these instructions:
  1. Make a note of the order number you are returning an item from since you will need it for the return address. (Check your product description to see if it is a close out, clearance, book, dvd, paint, medium or other ineligible items which cannot be refunded.) 
  2. No explanation is needed for returning any unused, unopened product to us for a full item refund.
  3. Return your item to the address provided below. Once your return is received, a refund will be issued for the item. (Shipping/postage costs are not refundable. We are not responsible returned packages that are lost so keep your tracking information nearby until the refund is issued.)
Dolls so Real LLC
Return (Order # here)
3181 Shag Bark Rd
Connelly Springs, NC 28612 USA
  • If you receive a damaged or wrong item, please contact us immediately. A return label will be issued at no cost to you. If you return the item without notifying us in advance, the postage cost is your responsibility.
*Exclusions include: 
Pre order/purchase deposits, clearance, close outs, books, dvds, paints, mediums. Exclusions are included in the item's description.
Dolls so Real LLC 2023